Privacy Policy

1. Introduction

PTI4YOU ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pre-trip inspection software and services (the "Service") available at pti4you.com. This policy applies to all users located in the United States of America.

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this policy, you must not access or use our Service.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you provide directly to us when you:

• Create an Account: Name, email address, phone number, company name, job title, billing address, and payment information
• Register Vehicles: Vehicle identification numbers (VIN), license plate numbers, vehicle make, model, year, mileage, registration information, insurance details, and maintenance records
• Conduct Inspections: Inspection reports, photographs, videos, notes, checklists, inspection dates, inspector names, inspection results, defect reports, repair recommendations, and any other data entered into the Service
• Communicate with Us: Messages, support requests, feedback, survey responses, and any other communications you send to us
• Use Features: User preferences, settings, custom configurations, saved templates, and any other information you choose to provide
• Participate in Programs: Information related to loyalty programs, promotions, contests, or other programs we may offer

2.2 Information Automatically Collected

When you access or use our Service, we automatically collect certain information about your device and usage patterns:

• Device Information: Device type, manufacturer, model, operating system, browser type and version, screen resolution, device identifiers (including IP address), mobile network information, and device settings
• Usage Data: Pages visited, features used, time spent on the Service, click patterns, navigation paths, search queries, interaction with content, and performance metrics
• Location Data: GPS coordinates, location information when conducting inspections, location-based features usage, and approximate location based on IP address
• Log Data: Access times, dates, error logs, system activity, crash reports, and diagnostic information
• Cookies and Tracking Technologies: As described in our Cookie Policy, including session cookies, persistent cookies, and similar tracking technologies
• Metadata: File metadata, photo metadata (EXIF data), and other technical information about content you upload

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Payment Processors: Transaction information, payment method details, and billing information from payment processors and financial institutions
• Integration Partners: Data from third-party services you connect to our Service, such as fleet management systems, ERP systems, or other business tools
• Public Databases: Vehicle information from public databases, government records, and vehicle registration systems for verification purposes
• Social Media Platforms: Information from social media platforms if you connect your account or use social login features
• Service Providers: Information from analytics providers, advertising networks, and other service providers
• Business Partners: Information from business partners, resellers, or referral sources

3. How We Use Your Information

We use the information we collect for the following business and commercial purposes:

• Service Provision: To provide, maintain, operate, and improve our Service, including processing inspections, generating reports, managing your account, and delivering requested services
• Communication: To send you service-related notifications, updates, security alerts, support messages, administrative messages, and respond to your inquiries
• Billing and Payment: To process payments, manage subscriptions, handle billing inquiries, prevent fraud, and manage account credits
• Compliance and Safety: To ensure compliance with applicable laws, regulations, safety standards, industry requirements, and regulatory reporting obligations
• Analytics and Improvement: To analyze usage patterns, improve our Service, develop new features, conduct research, perform data analytics, and optimize user experience
• Security: To detect, prevent, and address security issues, fraud, unauthorized access, abuse, and other harmful activities
• Legal Compliance: To comply with legal obligations, respond to legal requests, enforce our agreements, protect our rights and interests, and resolve disputes
• Marketing: To send you promotional materials, newsletters, marketing communications, and information about products or services that may interest you (with your consent, where required by law)
• Personalization: To personalize your experience, customize content, and provide tailored recommendations
• Business Operations: To manage our business operations, conduct audits, perform accounting functions, and maintain business records

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Cloud hosting and data storage providers (e.g., AWS, Google Cloud, Microsoft Azure)
• Payment processors and billing services (e.g., Stripe, PayPal)
• Email and communication service providers
• Analytics and monitoring services (e.g., Google Analytics)
• Customer support platforms and help desk software
• Integration partners and API providers
• Marketing and advertising service providers
• Data processing and analytics providers

These service providers are contractually obligated to protect your information, use it only for the purposes we specify, and comply with applicable privacy laws.

4.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, reorganization, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Service of any such change in ownership or control of your information, as well as any choices you may have regarding your information.

4.3 Legal Requirements

We may disclose your information if we believe in good faith that such disclosure is necessary to:

• Comply with applicable laws, regulations, legal processes, court orders, or government requests
• Enforce our Terms of Service, Privacy Policy, or other agreements
• Protect and defend our rights, property, or safety, or that of our users or others
• Prevent or investigate possible wrongdoing, fraud, or security issues
• Protect the personal safety of users or the public
• Protect against legal liability
• Respond to claims that any content violates the rights of third parties

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so. You may withdraw your consent at any time by contacting us.

4.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for research, analytics, business intelligence, industry benchmarking, or other legitimate business purposes.

4.6 Public Information

If you choose to make certain information public through our Service (such as sharing inspection reports), that information may be accessible to others and we are not responsible for how others may use such information.

5. Data Security

We implement appropriate technical, administrative, and physical security measures designed to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Encryption of data at rest using industry-standard encryption algorithms
• Secure authentication and access controls, including multi-factor authentication
• Regular security assessments, vulnerability testing, and penetration testing
• Employee training on data protection and security best practices
• Incident response procedures and breach notification protocols
• Regular security updates and patches
• Firewall and intrusion detection systems
• Secure data backup and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You use the Service at your own risk, and you are responsible for taking appropriate measures to protect your account credentials and information.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our Service to you and fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations, including record-keeping requirements
• Resolve disputes and enforce our agreements
• Maintain business records as required by law or business needs
• Protect our legal rights and interests

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies, except where we are required to retain it for legal, regulatory, or business purposes. Some information may be retained in backup systems for a limited period before being permanently deleted.

7. Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

• Access: Request access to your personal information and receive a copy of the data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to certain exceptions
• Portability: Request a copy of your data in a portable, machine-readable format
• Objection: Object to processing of your personal information for certain purposes
• Restriction: Request restriction of processing of your personal information
• Withdraw Consent: Withdraw consent where processing is based on consent
• Opt-Out: Opt-out of certain data collection, use, or sharing practices

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may require verification of your identity before processing certain requests.

You may also manage your privacy preferences through your account settings, where available.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18 without parental consent, we will take steps to delete that information immediately. If you believe we have collected information from a child under 18, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws than your country. By using our Service, you consent to the transfer of your information to these countries. We will take appropriate measures to ensure your information receives adequate protection in accordance with this Privacy Policy and applicable laws.

10. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• Right to Know: The right to know what personal information we collect, use, disclose, and sell (we do not sell personal information)
• Right to Delete: The right to request deletion of personal information we have collected
• Right to Opt-Out: The right to opt-out of the sale of personal information (we do not sell personal information)
• Right to Correct: The right to request correction of inaccurate personal information
• Right to Limit Use: The right to limit the use and disclosure of sensitive personal information
• Right to Non-Discrimination: The right to non-discrimination for exercising your privacy rights

To exercise your California privacy rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 45 days, as required by law.

11. Do Not Track Signals

Some web browsers transmit "Do Not Track" signals to websites. We currently do not respond to "Do Not Track" signals. However, you may opt-out of certain tracking activities as described in our Cookie Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification to the email address associated with your account (for significant changes)
• Displaying a prominent notice in the Service

Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you must stop using the Service and may request deletion of your account.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

PTI4YOU
Email: privacy@pti4you.com
Address: 123 Fleet Management Ave, Logistics City, LC 12345, United States
Phone: +1 (555) 123-4567

For California residents, you may also contact us toll-free at: +1 (555) 123-4567